Items can be returned to us within 7 days of delivery. A refund will be issued for the goods only, within 30 days of receiving them back into our warehouse, providing they are returned unused and undamaged. Carriage costs paid when ordering and incurred returning the items will not be refunded. Please see our Terms & Conditions.
You will need to obtain an RMA prior to returning goods.
Please send items to:
Returns Dept
Jaffa Imports Ltd
Units 3-5 Quayside Business Centre
School Road
Lowestoft
Suffolk
NR33 9NW
It is important that you include your full name, address and you order ID number so we can identify your return.
Please be aware that our baskets are hand crafted from natural materials and therefore there is always a possibility of minor variations in sizes quoted. We ask you to allow around 5% tolerance and measurements are always the external ones, excluding handles, unless otherwise stated.
